Privacy Policy
London Jewellery Consult (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our online assessment services in accordance with the UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect and process the following personal data provided directly by you when filling out our online assessment form:
- •Identity & Contact Data: Name, email address, and telephone number.
- •Location & Address Data: Country and physical address.
- •Assessment Data: Information regarding the jewellery item (metal type, brand, gemstone, item type) and any high-resolution photographs you submit for review.
2. How We Use Your Information
We use your data strictly for professional purposes to deliver our services, including:
- •Providing independent online assessments, authentication research, and verification reports.
- •Communicating with you regarding your submission and manual confirmation updates.
- •Processing payments and maintaining professional business records.
- •Complying with applicable legal and regulatory obligations in the United Kingdom.
3. Payment Processing & Financial Data
To ensure maximum security, we do not store, collect, or process your credit card or payment card details on our servers. All financial transactions are processed securely through our third-party payment gateway, Stripe. Your payment information is governed strictly by Stripe’s own Privacy Policy.
4. Sharing Your Information
We do not sell, rent, or trade your personal data to third parties. We may share your data only with trusted third-party service providers (such as Stripe for secure payment processing and our IT hosting infrastructure) who assist us in operating our website and conducting our business, subject to strict confidentiality agreements.
5. Data Retention & Security
We implement strict technical and organisational security measures to protect your personal data and submitted photographs against unauthorised access, disclosure, or loss. In accordance with legal obligations and to support any potential future enquiries regarding our professional assessments, we will retain your personal data and submitted photographs for a period of six (6) years from the date of service completion, after which it will be securely deleted.
6. Your Legal Rights
Under the UK GDPR, you have the right to access, correct, or request the restriction or deletion of your personal data. Please note that the right to erasure is not absolute; we may decline your deletion request if retaining your data and submitted photographs is required to comply with regulatory obligations or to exercise and defend potential legal claims within our 6-year retention period. To exercise any of these rights, please contact us directly via our official communication channels.
7. Cookies
We use essential cookies and similar tracking technologies to ensure the proper functioning, security, and optimal performance of our website. These cookies do not collect sensitive personal information and are utilised solely to support the technical operations and delivery of our assessment services.